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PRIVACY POLICY – NARRATO STUDIO
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Last updated on May 24, 2025​

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Article 1 – Data Controller

Narrato Studio, based in the Netherlands, is responsible for the processing of personal data as described in this privacy policy.
Email: NarratoStudios@gmail.com
Website: NarratoStudio.com

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Article 2 – What personal data do we process?

Narrato Studio processes the following categories of personal data:

  • Identification data: name and address details

  • Contact data: phone number and email address

  • Other personal data: information you actively provide, such as in correspondence or by phone

  • Website usage: information about your activities on our website

  • Technical data: IP address, browser type, operating system, and device information

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Article 3 – Purposes and legal bases for processing

We process your personal data for the following purposes:

Service delivery:

  • To contact you regarding our services

  • To process payments

  • To deliver goods and services

  • To inform you about changes to our services or products

Marketing and communication:

  • To send newsletters and promotional content (only with your consent)

  • For analytical purposes, such as improving our website and services

Legal obligations:

  • To comply with administrative and tax-related obligations

Legal bases for processing:

PurposeLegal basis

Contacting, invoicing, service deliveryPerformance of a contract

Sending newsletters and promotionsConsent (can be withdrawn anytime)

Retaining invoices for tax purposesLegal obligation

Website and service improvementLegitimate interest

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Article 4 – Retention periods

We do not retain your personal data longer than necessary. The following retention periods apply:

Data categoryRetention periodLegal basis

Contact dataUp to 1 year after last contactLegitimate interest

Invoices and payment data7 yearsLegal obligation

Marketing dataUntil consent is withdrawnConsent

Website usage/analyticsUp to 26 monthsLegitimate interest

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Article 5 – Sharing data with third parties

Narrato Studio does not sell your data to third parties. Data is only shared when necessary for:

  • The performance of our agreement (e.g., deliveries by courier services)

  • Compliance with legal obligations

We collaborate with the following categories of data processors:

  • Hosting providers: for storage of website and client data

  • Payment services: for payment processing (e.g., Mollie, Stripe, PayPal)

  • Analytics tools: for optimizing website performance (e.g., Google Analytics, if enabled)

We have entered into data processing agreements with these parties to ensure an appropriate level of data protection.

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Article 6 – Cookies and similar technologies

Narrato Studio uses cookies to ensure optimal functionality of our website. Upon your first visit, a cookie banner will allow you to accept or reject cookies.

We use the following types of cookies:

  • Functional cookies – Essential for website operation

  • Analytical cookies – For performance statistics and improvement

You can adjust your cookie settings at any time through your browser.

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Article 7 – Your rights

You have the following rights regarding your personal data:

  • Right of access – Request to see what data we hold about you

  • Right to rectification – Request correction of incorrect or outdated data

  • Right to erasure – Request deletion of your data, unless legally required to retain it

  • Right to object – Object to direct marketing

  • Right to data portability – Request transfer of your data to another organization

How to submit a request:

  • Send an email to NarratoStudio@gmail.com with a clear explanation of your request.

  • Use the Dutch government's ‘KopieID’ app to securely send a copy of your ID (hide photo, BSN, and document number).

  • Your request will be processed within 4 weeks.

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Article 8 – Data security

Narrato Studio implements appropriate measures to protect your data:

  • Encryption of sensitive information

  • Restricted access for employees based on roles

  • Regular backups to prevent data loss

Although we take extensive precautions, we cannot guarantee 100% security.

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Article 9 – Complaints

If you have a complaint regarding the processing of your personal data:

Narrato Studio cooperates with investigations and aims to find an appropriate solution.

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Article 10 – Changes to this privacy policy

Narrato Studio reserves the right to change this privacy policy.

  • Changes will be announced in advance on our website and will take effect 30 days after publication.

  • Changes are not retroactive and do not apply to data previously collected.

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